Managed Services
24/7 Operations Excellence. 12,500+ Sites. One Partner.
About
Managed Services
ACES Managed Services Department (MSD) offers Passive Infrastructure Managed Services, Total Facility Management, and Energy Efficiency services. It delivers end-to-end solutions through experienced resources, a unified platform, and data-driven analysis, built on a strong track record with stc, Mobily, and stc subsidiaries. MSD adopts an industrial methodology for passive infrastructure managed services delivery, powered by automation and digitization platforms aligned with eTOM standards, and provides internationally recognized Total Facility Management services that support Uptime Tier operational sustainability, alongside licensed TESCO energy services delivered by SEEC.
Solutions
Select a solution to learn more.
Telecom Passive Infrastructure Managed Services
An industrial, automation-powered methodology aligned with eTOM standards for managing passive infrastructure networks, IBS networks, Wi-Fi networks, and Cell on Wheels (COW) movement and maintenance.
What we deliver
NOC management
Access management
Field maintenance management
Performance management
Fault management
Spare-parts management
Acceptance management
Asset management
Change management
Success Stories
Landmark projects & outcomes
Key achievements delivered by this practice area.
STC Nationwide O&M Program
National-scale preventive and corrective maintenance for STC's telecom sites, NOC operations, and generator fleet management.
COW Movement & Managed Services
Full readiness for Cell on Wheels relocation during major events across Saudi Arabia: field maintenance, spare-parts management, VSAT management, microwave alignment, and telecom commissioning for more than 500 COW units throughout the Kingdom.
IBS Managed Services
Field maintenance, NOC management, access management, optimization, and performance management for more than 1,200 IBS sites located throughout the Central Region.
Rental Generators Program
Energy solutions through rental diesel generators across the Kingdom of Saudi Arabia.
Generator Overhauling, Decommissioning & Removal
Generator overhauling, decommissioning, and removal services for diesel generators across the Kingdom.
Wi-Fi Operation & Maintenance
Field maintenance, NOC services, back-office services, optimization, and spare-parts management for more than 30,600 access points across more than 500 locations throughout the Kingdom of Saudi Arabia.
Managed Service & Total Facility Management
Managed more than 12,500 GSM towers, 56 technical buildings, and 13 data centers, covering field maintenance, NOC operations, automation solutions, and spare-parts management throughout the Kingdom.
Cell Enhancer & IBS Operation & Maintenance
Field maintenance, NOC management, access management, optimization, and performance management for more than 300 IBS sites located throughout the Kingdom of Saudi Arabia.